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Terms and conditions of purchase
I. General provisions
1.1. These Rules (hereinafter referred to as the Rules) are drawn up with the aim of ensuring the rights of you (hereinafter referred to as the Buyer) and MASi, MB, company code: 308039104, selling services in the online shop www.masi-beauty.com (hereinafter referred to as the Shop) (hereinafter referred to as the Seller), to establish the duties, liability of both parties and other provisions related to the purchase and sale of services in the Shop.
1.2. Detailed information regarding the service Seller is provided in the „Contacts“ section of the electronic Shop.
1.3. The Rules apply whenever the Buyer uses the electronic Shop in any way or form: browses the range of services offered in the Shop, prepares a service order, submits personal or other data, makes payment for ordered services, accepts services, reads and comments on information in the Shop, and/or performs any other actions related to the use of the electronic Shop and the offers provided by the Seller therein.
1.4. Before starting to use the electronic Shop and the offers provided therein by the Seller, the Buyer must carefully read and familiarise themselves with these Rules. By purchasing services in the electronic Shop, the Buyer confirms that they agree to the application of these Rules.
1.5. The Seller is relieved from any liability in cases where losses or other negative consequences arise because the Buyer failed to familiarise themselves with the electronic Shop's rules, recommendations or provided information, even though such an opportunity was provided to them.
1.6. The Seller reserves the right to unilaterally amend the Rules at any time by publishing the amended Rules on the electronic Shop's website. The amendments shall take effect from the moment of publication and shall apply to all transactions concluded after the publication.
II. Conclusion of the Contract
2.1. Service purchase and sale agreements (hereinafter referred to as Agreements) are concluded in electronic form in the electronic Store. When concluding these Agreements with Buyers, the Seller shall be guided by the Civil Code of the Republic of Lithuania and the „Rules for the Sale of Goods and Provision of Services when Agreements are Concluded Using Means of Communication“ approved by Order No. 258 of the Minister of Economy of the Republic of Lithuania of 17 August 2001.
2.2. The following have the right to purchase in the Seller's online Shop: capable natural persons; minors from sixteen to eighteen years of age only with the consent of parents or guardians, except in cases where they independently dispose of their income; legal entities; as well as authorised representatives of all the aforementioned persons. By agreeing to these Rules, the Buyer confirms that they have the right to purchase in the Seller's online Shop.
2.3. The Service Purchase-Sale Agreement between the Buyer and the Seller shall be deemed concluded and shall enter into force from the moment when the Buyer, having formed a basket of services in the online Shop, specified the service delivery/collection/pick-up address and other required data, chosen the payment method and read and confirmed their agreement with these Terms, clicks the „Confirm order” link. In cases where the Buyer does not agree with all or part of the Terms, they must not submit the service order. If the Buyer has contacted the online shop representatives or managers directly and, having received a proposal prepared for them, confirmed it by making a payment for the remote acquisition of services – all provisions of this agreement shall apply to them.
2.4. Following the conclusion of the services purchase-sale Agreement, the Seller shall additionally send the Buyer an automated email notification regarding the receipt of the order placed by the Buyer, specifying the services included therein, their exact quantity and prices, as well as the assigned order number. The notification shall be sent to the Buyer at the email address specified in the Buyer's registration form or the submitted order form.
2.5. These Rules, the descriptions of service delivery, payment, and returns published in the online Store which form an integral part of the Rules, information about the Seller, as well as the electronic notification sent by the Seller to the Buyer regarding the receipt of the order, shall be considered an integral part of the Contract between the Buyer and the Seller.
2.6. Every Contract concluded electronically between the Buyer and the Seller is stored in the online Shop's database.
2.7. The Contract concluded between the Buyer and the Seller shall remain in force until the full performance of the obligations of the parties under the Contract or until its termination in the manner established in these Rules.
III. Services and their prices
3.1. The characteristics of each service sold are indicated in the description provided next to the respective service in the online Store.
3.2. The Seller has the right at any time, without notifying the Buyer, to change the range of services and the price in the electronic Shop.
3.3. The price of each service sold is given in euros and indicated in the electronic Shop next to the respective service, in the Buyer's generated order, and in the electronic notification of order receipt sent by the Seller to the Buyer. The Seller undertakes to sell the services at the prices valid at the time the Buyer submits the order to the Seller.
3.4. Value added tax (VAT) is included in the price of the service.
3.5. The service price does not include the fee for the delivery/collection of services to the Buyer. Fees apply for the delivery of services, which are automatically calculated in the data entry window when placing the order.
3.6. The Seller has the right to determine at their own discretion the minimum size of the service basket, i.e. the minimum amount that must be reached for the Buyer's order to be fulfilled.
IV. Payment for services
4.1. The Buyer shall pay for the services and their transport using one of the following methods:
4.1.1. via the OPAY payment collection system. Read more about the service provider: https://opay.eu/lt/kas-yra-opay
4.2. The Seller shall commence fulfilment of the service order submitted by the Buyer only upon receipt of full payment for the services and their delivery (except where the Buyer has chosen the method of collecting the services by visiting the sales showroom). Payment shall be deemed to have been made when the entire payable amount is received and credited to the Seller's bank account.
4.3. The Buyer must pay for the services and their transport immediately upon paying for the services.
4.7. The Seller undertakes to provide the Buyer with all necessary and correct information required for the payment for the services and their transport services. However, the Seller shall not assume any liability for improperly provided services by banks used by the Buyer to make payment to the Seller and for any losses related thereto. Nor shall the Seller assume any liability arising from errors made by the Buyer when generating and executing a payment order (e.g. specifying / entering an incorrect account number, incorrectly providing the order code, etc.) and for any losses and/or other negative consequences related thereto.
V. Transport of services
5.1. Services are delivered at the Buyer's expense by the Seller or a courier service company acting on behalf of the Seller (hereinafter referred to as the Courier). Transportation of the ordered goods is carried out in the city of Vilnius and the Vilnius region. The Customer's goods are delivered to the address specified by the Buyer during registration or in the service order form.
5.2. For the delivery/collection of services, the specified Service delivery fee applies before paying for the ordered services:
5.3. In all cases, the Seller shall be released from liability for delay in delivering/collecting the goods requiring the Seller's services if the Goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer itself or due to circumstances depending on the Buyer.
5.4. Goods/services are delivered on working days from Monday to Friday, at a time agreed in advance with the Buyer.
5.5. Upon delivery of the services to the address specified by the Buyer, the goods shall be handed over to the Buyer or any other person located at the address specified by the Buyer. The Buyer confirms their understanding that any person located at the service delivery address specified by the Buyer (hereinafter referred to as the Buyer's Representative) shall be deemed to be a duly authorised person to accept the services.
VI. Processing of personal data
7.1. When ordering services in the electronic Shop, registration is not mandatory for the Buyer, but for the proper fulfilment of the order it is necessary to provide personal data such as name, surname, email address, address to which the goods will be delivered, telephone number and other data specified in the order.
7.2. The Buyer confirms that they are aware of their right to refuse to provide their personal data, but understands that personal data is required and necessary for the fulfilment of the service order, and if the Buyer fails to provide such data and does not consent to their processing for the purposes specified in Clause 7.5 of these Rules, the service purchase and sale agreement cannot be concluded and performed.
7.3. The Buyer, when registering in the electronic Shop and/or placing a service order, confirms that they agree to provide their personal data specified in these Rules, the registration form, and the service order form, and does not object to the Seller processing this data for the purposes specified in clause 7.5 of these Rules.
7.4. The Buyer has the right to access their personal data processed by the Seller and to know how it is processed, to request the rectification or erasure of their personal data, or the suspension of data processing activities (except for storage) when the data are processed in breach of the legal acts of the Republic of Lithuania, and to object to the processing of their personal data.
7.5. The Buyer's personal data are collected and processed for the following purposes: to conclude the Agreement, to process service orders, to issue financial documents, to resolve issues related to the delivery and handover of services, and to fulfil other contractual obligations. The Buyer agrees that their contact personal data may be processed for the purpose of marketing the services offered by the Seller. The Buyer has the right to object to such processing of personal data for marketing purposes at any time.
7.6. The Seller has the right to provide the Buyer's personal data to third parties of their choice only for the purposes specified in clause 7.5 of the Rules and only to the extent necessary to achieve those purposes. Under no other circumstances shall the Buyer's personal data be disclosed to third parties without the prior consent of the Buyer, except in cases where the Seller is required to do so in accordance with the legal acts of the Republic of Lithuania.
7.7. During registration in the electronic Store, when filling out the order form or otherwise using the electronic Store, the Buyer must provide complete and correct data. If the data provided by the Buyer changes, the Buyer must update them immediately. The Buyer is responsible for the correctness of the data provided in the registration form, order form or otherwise using the electronic Store and assumes responsibility for the consequences arising from the falsity or inaccuracy of the provided data.
7.8. When registering in the electronic Shop and ordering services, the Buyer undertakes to safeguard and not to disclose their login details to anyone. If the Buyer loses their login details, they must inform the Seller thereof without delay. The Buyer shall be liable for the transfer of their login details to third parties. If a third party uses the offers provided by the Seller in the electronic Shop by logging in with the Buyer's login details, the Seller shall consider this person to be the Buyer.
VII. Final provisions
8.1. If the Buyer attempts to undermine and/or undermines the smooth operation and/or stable functioning of the electronic Shop, or breaches their obligations, the Seller shall have the right, at any time and without prior notice, to restrict or suspend (terminate) the Buyer's ability to use the services of the electronic Shop.
8.2. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Shop without notifying the Buyer.
8.3. The Buyer and the Seller agree that all information provided on the electronic Shop website (including, but not limited to, these Terms and Conditions, descriptions of service delivery, payment and return, information about the Seller, services offered for acquisition and their characteristics, etc.) shall be deemed to have been provided to the Buyer in writing.
8.4. The Seller shall send all notices of any kind to the Buyer by email to the address specified in the registration form or the submitted order form.
8.5. The Buyer shall send all notices, enquiries, complaints, etc. of any kind to the email addresses specified in the „Contacts“ section of the Seller's electronic Shop.
8.6. These Rules in no way restrict and cannot in any case be understood as restricting the rights of the Buyer (consumer) established in the legal acts of the Republic of Lithuania. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania. The laws of the Republic of Lithuania shall apply to the service purchase and sale Agreement concluded between the Buyer and the Seller.
8.7. All disputes between the Buyer and the Seller arising from or relating to the service purchase and sale agreement shall be resolved through negotiations between the parties. Failing an agreement, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
Seller's details:
MASi, MB Company code: 308039104 VAT payer code: LT100020446813 Address: Grigalaukio g. 37-47, LT-05275 Vilnius Mobile phone: +370 672 05534 Email: info@masi-beauty.com
Returns policy
Good-quality items bought online can be returned within 14 fourteen days from the date of delivery of the goods to the buyer.
When returning goods, it is necessary to comply with the following conditions:
- the returned item must be in its original, undamaged packaging;
- the goods must be undamaged by the buyer;
- the item must be unused, must not have lost its commercial appearance (undamaged labels and protective films, etc.);
- the returned item must be of the same composition as received by the buyer – any gifts received with the purchase must also be returned.
If the aforementioned conditions are met, please email us at grazinimai@msakademija.com and state your order number or attach the payment confirmation message.
Upon receipt of your request, we will contact you within 2 working days to arrange the details of the product return.
Upon receipt of the item and after confirming it is unused, the money will be refunded to the payer's account within 3 working days (or, if this is not possible, to another account specified by you).
Substandard goods are returned in accordance with the Rules for the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of 29 June 2001 on the Approval of the Rules for the Return and Exchange of Items.
Please be advised that in the event of a dispute, buyers should first contact the seller, and if the dispute cannot be resolved, they have the right to apply for dispute resolution to the online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
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